During a chat with a visitor you can use your own personal message templates and common message templates for the site. In order to select a template for sending, please:
- Press Canned in the additional tool panel above the message input field.
Fig. 1You can also use the ctrl + M key combination on the keyboard.
- Select a template from the list. If the list is too large, make use of the live search option. Start typing the message text or keywords and the list will decrease, leaving only those canned messages fulfilling the search criteria conditions.
Fig. 2You can navigate the visible elements of the template list by making use of the arrow buttons on the keyboard. Select a template by pressing "Enter".