User access rights

Each user has a role in the Account and on each of the Account's sites. User roles are assigned in the Account -- Users section. User roles are managed and modified by the Account administrator.

Account role

Available Account user roles:

  1. Administrator
    The account administrator can add and edits sites, users, departments and request invoices.
  2. User
    The account user does not have access to the Accounts section. Whether the user can access theWebsites tab depends on the website access rights granted by the account administrator.

In order to assign a user role on the account:

  1. Go to Account -- Users
  2. In the list to the left select the user
  3. Next to the Account role title press edit
  4. In the ensuing modal window select the required role and press the Save button.

Website role

Available Website user roles:

  1. No access
    As it follows from the name, no access whatsoever is given to this website. This site cannot be used to chat with visitors, and this site cannot be tweaked.
  2. Administrator
    The site administrator can tweak the site's chat widgets, automatic action filters, add domains, exclude IP addresses, adjust the incoming call queueing and message templates common for all site operators.
  3. Agent
    Has access to monitoring and chatting with the site's visitors, but has no access to the settings of this site in the Website section.

In order to assign a user role on the site:

  1. Go to Account -- Users
  2. In the list to the left select the user
  3. Next to the Site access title press edit
  4. In the ensuing modal window tweak the access settings to the corresponding site and press the Save button.

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