Adding and removing sites

If you are still unaware of the difference between Sites and Domains within the Netrox SC terminology, please make sure to visit this page

Adding a site

In order to add a new site to an Account:

  1. Select Account in the upper system interface menu
  2. Select the General subsection tab
  3. If you administer several accounts, make sure that in the dropdown menu above you have selected the account of the organization you want to add a site to. If you only have one organization account, the dropdown menu will not be available.
  4. In the left menu select Attached websites
  5. Press the Add site button
    Adding a site. Netrox SC online consultant Fig. 1 Fig. 1
  6. In the ensuing prompt box Attaching a new site fill in the "Name" field.

    The site name is not a mandatory field. If it is not filled-in the system will use the home site domain as the name.

    Specifying a name that is different from the base domain makes sense if you use the site mechanism in Netrox SC to divide the correspondence area on one domain name based on a region, language or other criteria.
  7. Make sure to fill in the mandatory Domain field.

    Specify the home domain without protocol or www..
    Correct: netroxsc.com 
    Incorrect: http://netroxsc.com
  8. Press the Add button
    Adding a site. Netrox SC live chat software Fig. 2 Fig. 2

Editing site name

At any time you can change the site displayed in the Netrox SC interface. In order to do that, please:

  1. Go to Account -- General
  2. If you administer several accounts, make sure that in the dropdown menu above you have selected the account of the organization you want to add a site to. If you only have one organization account, the dropdown menu will not be available.
  3. In the left menu select Attached websites
  4. In the provided site list click the line corresponding to the site whose name you need to edit.
  5. Press the Edit button
    Editing site name Netrox SC live chat software
  6. In the activated text input field edit the site name and press the Save button
    Editing site name Netrox SC live chat software Fig. 2

Deleting a site

ATTENTION! deleting a site irreversibly deletes settings of chat windows on said site. Exercise extreme caution.

In order to delete a site:

  1. Go to Account -- General
  2. If you administer several accounts, make sure that in the dropdown menu above you have selected the account of the organization you want to add a site to. If you only have one organization account, the dropdown menu will not be available.
  3. In the left menu select Attached websites
  4. In the provided site list click the line corresponding to the site you need to delete.
  5. Press the Delete button
    Editing site name Netrox SC live chat software
  6. Confirm your decision.

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