Website domain names

If the basic domain of the page containing the system code is not added to the domain list of the relevant site within the system, the chat widget will not be displayed on the page.

Adding domains

To add a domain:

  1. Go to Website -- General
  2. If you have several sites, make sure that the right one is selected in the dropdown menu to the upper left. If you only have one site, the dropdown menu will not be available.
  3. In the Domain names block input field type in the required domain.
  4. Press the Add button
The domain is added in the domain.zone format. In order to introduce all website subdomains at one, you do not have to list all of them, if there are many. It is sufficient to add the asterisk sign * instead of the subdomain name.

For instance:
netroxsc.com 
www.netroxsc.com 
subdomain.netroxsc.com 
*.netroxsc.com
Please note that "netroxsc.com" and "www.netroxsc.com" are different domains. In order for the visitor to see the chat widget with both spelling variants, both domains should be added.

Deleting domains

To delete a domain:

  1. Go to Website -- General
  2. If you have several sites, make sure that the right one is selected in the dropdown menu to the upper left. If you only have one site, the dropdown menu will not be available.
  3. In the Domains block locate the domain you want to delete.
  4. Press the deletion button next to the domain name (the cross icon)

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