Tou can drag and drop items of the department list at the left side for switching the department view order. Use them only if you are intending to bring departments into the selection form on the site. Otherwise the department order is of no consequence.
Netrox SC does not recommend using the department selection form prior to initiating a chat. The presence of such form drastically reduces the possibility of correspondence to happen. The department selection form is a barrier to entering a chat. We consider that the best solution for filtering the visitors is the presence of the incoming chat request queueing
system that locks all the incoming calls to the secretary, who can, based on the first phrases, determine which expert the visitor should be directed to.
can also serve for distributing calls depending on the visitor geography, site department and other criteria available for analysis.