The chat report's "Referrers" section

Here you will find the overall number of chat attempts and the share of complete chats for each of the sources linking visitors to your site.

Monitoring the chat exponents is useful for detecting link sources that are possibly not processed well enough by the filter system. It can serve as a signal for reviewing the welcoming phrase or the filter activation condition.

You can filter by certain sources. In order to do that, please:

  1. Press the filter button ("Funnel" in the upper tool panel)
  2. In the ensuing dropdown menu select the Link source tab
  3. Select the sources you are interested in
  4. Press the Draw up button
After applying the link source filter all the report subsections will also display data solely on the visitors that arrived to the site based on selected sources.

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