The chat report's "Search queries" section

In this subsection you will find the overal number of chat attempts and the share of complete chats for each of the requests the visitors entered in search engines, resulting in arriving at your website.

The monitoring of chat values for different requests is very important. You can experimentally set up a filter system for the best possible processing of each search engine request.

You can filter by certain search engine requests. In order to do that, please:

  1. Press the filter button ("Funnel" in the upper tool panel)
  2. In the ensuing dropdown menu select the Search engine request tab
  3. Select the requests you are interested in
  4. Press the Draw up button
After applying the search request filter all report subsections will also display data solely on the visitors that arrived to the site based on selected key words.

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