The chat report's "Agents" section
In the Operators subsection you can see the overall number of chat attempts and the share of complete chats for each of the operators.
Note that the sum of complete chats for all operators can be bigger than the overall number of complete chats listed in the summary. It is not an error. Several operators can participate in a chat, and for each of them this chat will be featured in the report.
You can filter the report by operator. In order to do that, please:
- Press the filter button ("Funnel" in the upper tool panel)
- In the ensuing dropdown menu select the Operators tab
- Select the operators you are interested in
- Press the Draw up button
After applying the operators filter all report subsections will also display data solely on the visitors that the selected operators chatted with.