Agent Reports

Some or all websites on account may be unavailable to you for reports viewing. Ask your system administration whether you have been given rights to view reports. The relevant setting is in the Account -- Users section. Account websites access -- Grant access to chat report

To draw up a chat report:

  1. Select the website from the dropdown list
  2. Press the Draw up button
  3. Use the calendar to select the report's time span
By default, the already-drawn report for the previous day is shown.

The left vertical menu contains the subsections for the agent report:

Report subsections

SubsectionDescription
Activity
Efficiency
Personal Card

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