• Administrator
• Quick start
• Registration
• Installing Netrox SC on a website
  • Joomla!
  • WordPress
• Managing users
  • Add
  • Remove
  • Access rights
• Agent departments
  • Add
  • Settings
  • Delete
• Sites management
  • Add / Remove
  • General settings
  • Domain names
  • Excluded IPs
• Organization accounts
• Request distribution queue
• Site operation schedule
• Corporate canned messages
• Google Analytics and Yandex.Metrika goals
• Editable visitor fields
• Integration with CRM, Helpdesk and other remote systems
  • Setting up
  • Request
  • Response
  • User variables
  • List of system variables
  • User access
  • Preprocessing handlers for remote systems
    • Megaplan
    • amoCRM
• Automatic system actions
  • Automatic invitation
  • Visitor filtration system
    • Filter management
    • Creating filtration conditions
      • List of variables for filter conditions
      • Filter condition operations
      • Browser names within the system
    • Setting up a message in filters
    • Condition examples
• Chat widget windows on the visitor's side
  • Chat widget themes
    • Chat widget types
      • Slider
      • Pop-up
      • Embedded
    • Export, import and duplication of widgets
  • Visual layout kit for chat widgets
    • General
    • Header (logo panel)
    • Info fields
    • Chat history field
    • Avatar block
    • Message input field
    • Typing indicator
    • Department selection form
    • Tab
    • Tools
    • Appearance
    • Sound
    • Notifications
    • Mobile
  • Custom HTML code
• Agent Reports
  • Activity
  • Efficiency
  • Personal Card
• Chat report
  • Summary
  • Initiation
  • Cities
  • Agents
  • Referrers
  • Search queries
  • Chats
• Offline messages
• Load report
• Website report

Netrox SC Administrator's Manual

Everything related to setting Netrox SC live chat software up. If you faced any difficulties or just not sure how to organize live chat to meet your needs and requirements, feel free to ask our support team for assistance. All common live chat settings are described here in this section.